My PIN won’t work with my debit card. What do I do?

First, get an instant PIN reminder to make sure you’re using the right PIN with the right card. If that doesn’t work, you’ll need to get in touch with us so we can help.

If you’re registered for Telephone Banking, call 0345 734 5345* or +4424 7684 2100* from abroad, and have your passcode ready.

If you’re a Premier customer please call 0800 924 7356*, and if you’re a Business customer call 0345 605 2345*.

If you're having any other problems with your card not working, our handy tool can help you work out how to fix it. 

*To maintain a quality service, we may monitor or record phone calls. Call charges